General Managers

General Managers

General Manager


SPOT Canine Club is NYC’s fastest growing dog care company!  We’re seeking a General Manager to join our expanding team and help us further our mission, ‘Extraordinary dog care, every single day.’   

Turn your passion for dogs into a career!  As a SPOT General Manager you will lead, inspire and shape a team of like-minded dog-care providers to consistently deliver best in class service and care to SPOT’s four and two-legged clients.

As a General Manager at SPOT, you will:

  • Motivate staff to maximize collaboration, retention and growth
  • Collaborate with SPOT’s Director of Operations to ensure day-to-day operational excellence
  • Juggle a variety of responsibilities in a fast-paced environment
  • Be empowered to make decisions and solve problems independently
  • Take full ownership of your SPOT facility by building relationships with your clients and team, personally resolving any concerns or problems.

The position has the following responsibilities:

  • Educating clients about SPOT’s services to best meet their needs and the needs of their dog
  • Quickly diffuse and resolve any client issues or complaints
  • Coordinate weekly work schedules for all staff in accordance with SPOT’s budget and policies
  • Lead the training and development of all store associates
  • Promote and sell SPOT’s services to prospective clients
  • Cross sell SPOT’s wide range of services to current clients
  • Ensure the facility is well equipped and properly maintained
  • Develop and mentor direct reports through a combination of formal performance reviews and informal feedback
  • Manage store operations to meet or beat store budget

Dog lovers that are interested in the General Manager position should meet the following job requirements:

  • Bachelor’s degree or equivalent
  • Six years of sales, retail, hospitality, or related experience
  • Two years of experience in a management role
  • Strong oral and written communication skills
  • Strong interpersonal skills
  • Excellent customer service skills
  • Respond well to unusual or crisis situations
  • Strong organizational skills
  • Capacity to understand and manage financial budgets
  • Comfortable with MicroSoft Office including word and excel
  • Ability to work a flexible schedule including days, evenings, weekends, and holidays

Company Information

SPOT Canine Club is New York’s premier and fastest-growing pet care services provider.  Our unique dog care facilities offer best-in-industry care for every dog that is entrusted to us.  Each facility offers an inclusive and supportive environment within a fun, friendly and fast-paced workplace.  We are guided by our five business principles; ‘dogs come first’, ‘embrace positivity’, ‘listen, learn, and share’, ‘be a champion’, and ‘have a ball’.

When you join the SPOT team you will discover a culture that values ongoing training and career advancement.  We value diversity and encourage our team members to reach their full potential.

Benefits

SPOT offers an industry leading benefits package including a competitive salary, multiple career path opportunities, health benefits, medical, dental, and vision, and generous vacation time.